Question 1

Registration process

Accepted Answer

Paid activities:
Log in > Select the activity > Register now > Select the number of tickets > Fill in the registration information > Agree to the privacy policy > Go to payment (please wait a few seconds) > Jump to the Green World payment screen > Select the payment method (credit card, ATM, supermarket , Apple Pay - limited to Apple devices and Safari browsers) > Payment (refer to online payment methods) > Payment success/failure (please re-register if failed) > If successful, you will receive a confirmation email (including electronic ticket) and electronic receipt .

Free activities:
Log in > Select activity > Register now > Select the number of tickets > Fill in the registration information > Agree to the privacy policy > Receive confirmation email (including electronic tickets).

Question 2

Online payment method?

Accepted Answer

For online payment, you can use credit cards provided by Green World Technology, Apple Pay, ATM payment, and supermarket barcodes. described as follows:

1. Credit card:
(1) Enter the card number and related information to make instant payment. Supports Visa, MasterCard, JCB cards.
(2) After successful payment, you will receive a registration success email.

2. Apple Pay:
(1) Please use Safari browser to register on your Apple device (other browsers will not work)
(2) After jumping to the green screen when making payment, select Apple Pay in the credit card option and click the Apple Pay button to pay.
(3) After successful payment, you will receive a registration success email.

3. ATM teller machine:
(1) Green World Technology provides a set of one-time "ATM virtual account". You can transfer money or pay bills through your bank account at a physical ATM / mobile banking APP / online banking within 3 days from the registration date. Some physical ATMs are only applicable In the "Payment" function, please refer to the Green World official website for details. Please note that before transferring money, please confirm whether the payment amount is correct. Please do not make any payment if your virtual account is overdue, and please do not make repeated payments.
(2) You will receive a successful registration email the next day after payment.

4. Supermarket barcode:
(1) Print or display the barcode payment receipt on your mobile phone.
(2) Make payment at the four major supermarkets within 7 days from the registration date. Please do not make payment after the deadline. Please re-register and please do not make repeated payments.
(3) It will take approximately 1 to 5 working days after payment to receive a successful registration email.

Question 3

Do I need to register/log in before registering?

Accepted Answer

Yes, in order to provide the services you signed up for and maintain church security, please register/log in before signing up.

Question 4

What should I do if authorization fails when registering with Google on my mobile phone?

Accepted Answer

If you open the registration system through a link in the Line chat room and the authorization fails when registering or logging in using a Google account, it may be that your Line browser does not support login authorization for Google accounts.

Please follow the steps below:
Copy the registration link
Open your phone’s Chrome or Safari browser
Paste the registration link in the address bar of Chrome or Safari browser to open the registration system web page
Register/log in again

Question 5

How do I check my registration record?

Accepted Answer

Please click "My Information" and then "My Registration" to check the activities you have registered for in the past (excluding registrations from external links) and download your tickets.

Question 6

Will receipts be issued for paid activities?

Accepted Answer

Will do!

When you sign up for a paid event and complete the payment, the system will automatically issue an electronic receipt to you via your email.

If you wish to issue a receipt in the name of a church or organization, please contact the organizer for assistance. Thank you!

Question 7

How many types of activities are there in the registration system?

Accepted Answer

They are distinguished by attributes as follows:

Registration required: The "Register Now" button will be displayed
No registration required: the "Event Details" button will be displayed

Free: Ticket price is 0
Payment: The fare is not 0

Ticket verification is required: the ticket verification method will be explained
No ticket verification required: It will be explained that no ticket verification is required

Activity type: one-time or period of activity
Course categories: believer equipment, discipleship equipment, Bible equipment, family equipment, other equipment courses

Question 8

Does every event require a ticket to enter?

Accepted Answer

Not necessarily. If the event does not specifically indicate that ticket verification is required, most events do not require ticket verification for entry.

Question 9

Why do some activities require external links to register?

Accepted Answer

In response to the special needs of the organizer, some activities will be registered through external links. However, such registrations will not be recorded in the "My Registration" of this system. Thank you!

Question 10

What should I do if my payment fails?

Accepted Answer

If your payment fails, please register and pay again. The administrator will help you cancel the order with failed payment. Please don't worry, thank you!

Question 11

Can I change my registered email address?

Accepted Answer

No, the website identifies your account based on the email you registered. Therefore, if you want to use another email, you must re-register with a new email. However, the new email cannot query the registration information of your original email. For the website, the new email will be treated as a new account.

Question 12

Can I cancel after registering?

Accepted Answer

If you wish to cancel the event you have registered for, please contact the organizer for assistance.

However, the cancellation is based on the order you signed up for. If there are multiple participants in your order, they will be canceled together. You cannot cancel a participant individually.

If you wish to cancel only one participant, please register again after canceling the order. Thank you.

常见问题解答